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Returns & Cancelations

RETURN POLICY

We accept returns of items purchased directly on berkshirerevive.com within 90 days only. Items retuned must be unwashed and in original packaging. To make a return, please print and complete our return form.  

Package and mail your item with the form to: 

ATTN: Berkshire 
3375 Joseph Martin Highway 
Martinsville, VA 24112 

Returns must be received within 90 days of the purchase date so that a refund can be processed.  

A refund will be applied to the payment method initially used for the purchase after we have received and processed your returned product. The refund amount will be the total of returned items, including tax, less any shipping you paid on your original purchase and any Berkshire-supplied pre-paid return label.   

We can only accept returns for purchases made on our website. If you need to return or exchange a berkshire item purchased on another website or at one of our retail partners, please contact the store from which it was purchased.  

We only accept returns from within the United States. 

This policy is subject to change, without notice, at any time. 

 

QUALITY CLAIM POLICY & PROCESS

If you are unsatisfied with your purchase from berkshirerevive.com due to a manufacturing issue, we are happy to resolve the situation within 90 days of your purchase. To initiate a quality claim, please contact our Customer Care Team at customercare@berkshirerevive.com 

In your email, please include: 

  1. Your berkshirerevive.com order number 
  1. A written description of the issue you are experiencing 
  1. 2 images: 
  1. An image of the branded tag on the item 
  1. An image of the issue you are experiencing 

Our Customer Care Team will work with you to then provide you with a replacement code so you can purchase another item from berkshirerevive.com or refund your purchase. We can only offer refunds on purchases made within 90 days on berkshirerevive.com.  If the purchase was made more than 90 days prior to the date that you contacted us about the issue, we will only be able to provide to you a replacement code.  

At this time, we cover quality issues only on products that were purchased in the United States and we cannot ship replacement products outside of the United States. Our quality guarantee covers quality issues only, not returns. 

This policy is subject to change, without any notice, at any time. 

 

CANCELATION POLICY

To change or cancel your order, contact our Customer Care Team at customercare@berkshirerevive.com or 1-800-372-2018 during our working hours 8am-8pm EST, Monday through Saturday. 

Since we begin to process, pack, and ship your order as soon as you submit it, we cannot guarantee that we will be able to cancel your order. We encourage all customers to review their order thoroughly prior to submitting to ensure that it is all information and items are correct. 

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